On certain occasions financial institutions require proof of account ownership. To expedite these inquiries and prevent any delays in fund transfers you can upload a bank statement to prove your ownership in advance.  These account proofs are only required for Deposit-Only accounts ( i.e DBS, OCBC) Here is how to provide your proof of  account ownership: Go to Account Settings and Integrations Click the Deposit-Only account that you wish to provide proofs for Click the “Choose File ” button and select the file to upload, once done press update That's it you're all set! Read More: What is a Deposit-Only Account

  When you schedule payouts in CashWise, the system follows a structured process to ensure that funds are withdrawn and transferred as efficiently as possible taking into account the financial processing timelines. Below are 2 examples that demonstrate how scheduled payouts are handled when there is enough lead time and not enough lead time . Scenario 1: Enough Lead Time Target Balance: $500 Entering items on Monday before 9am for Thursday Payout: Item 1: $600 Item 2: $200 Scenario 2: Not Enough Lead Time Target Balance: $500 Entering items on Monday after 9am and before 3pm for a same day Payout: Item 1: $600 Item 2: $200 So some things to note: The above is an example of a T+2 business days processing of SGD withdrawal. To avoid delays or failed payouts, schedule all cash flow items well in advance of 2 business days. Read More: What Does the CashWise Scheduling Engine Do?

A: Yes, you can implement an approval process in Airwallex. This approach may be beneficial if you want to maintain strict control over all outgoing payments. However, please note that this can significantly impact the efficiency and automation benefits provided by the CashWise system as adding a manual approval step could slow down operations and delay transfers, especially into your investment account. Here's how to access and change the API approval setting in Airwallex:  Go into “Transfers” on the left menu and click Transfer approvals Click the “...” icon at the right side and click “edit” Select “Yes” under the “Require API-initiated transfers to go through the same approval workflow Continue and save your settings You are all set! Read more: CashWise Cash Movement Process How to Link your Airwallex Account to CashWise [Integrations] How to Check your Airwallex Deposit Account Name?

  For your security and privacy, only admins have the ability to invite customer support on CashWise. The CashWise Support Team cannot access your account information without your explicit invitation.  Once invited, the support representative can view your account to assist with troubleshooting and, if needed, act on your behalf with your approval. To ensure your data security, this access is temporary and automatically expires one hour after the invitation is sent. You can either invite Customer Support by: Option 1: From the top right icon Option 2: Under Users in Account Settings Accept the Pop Up message to invite Customer Support: That’s it! Your support session is ready, and the CashWise team can assist you promptly. The support user's access will automatically expire after one hour, ensuring your information remains secure.

  An API (Application Programming Interface) is a set of tools, protocols, and definitions that allows different software applications to communicate with each other. In simple terms, it enables one system to request or send data to another system, creating seamless interactions between different platforms. How Does This Relate to CashWise? In the context of CashWise , APIs allow our platform to integrate with various financial systems, including accounting software like Xero , payment gateways, and banking systems such as Aspire . This integration enables CashWise to automatically pull in transaction data, streamline cash flow management, and execute actions such as transferring funds, without manual intervention. APIs make CashWise more efficient by automating critical tasks, improving accuracy, and ensuring real-time data synchronisation across all your financial systems. This ensures that your business operations run smoothly, saving you time and reducing human errors.

While bank deposits and Fixed Deposits in Singapore are considered safe, no financial product is entirely risk-free. Here’s what you need to consider before making deposits your primary investment vehicle: Low Returns: Fixed deposits often offer lower interest rates compared to other investment options. In times of inflation, the real value of your money can decrease, meaning your purchasing power goes down over time. Liquidity Issues: Fixed deposits lock your funds for a set period. If your business needs quick access to cash, withdrawing early can incur penalties, reducing your earnings. Opportunity Cost: By keeping your funds in low-interest bank and fixed deposit accounts, you’re missing out on opportunities to compound your interest, which could significantly impact your business’s growth. Insolvency Risk: While this is rare in Singapore, banks can fail. The Singapore Deposit Insurance Scheme (SDIC) only insures up to SGD $100,000 per depositor, per bank, leaving any excess...

What is OCBC? OCBC (Overseas-Chinese Banking Corporation) is one of Singapore’s largest banks, offering a wide range of financial services including personal and business banking, investment, and wealth management. It is known for its digital innovations and extensive presence across Southeast Asia. What features are supported? OCBC Accounts are implemented as Deposit-Only Accounts in CashWise.  Using the CashWise Assistant will enable CashWise to pull data from your OCBC Account when you are logged into both CashWise and OCBC at the same time.  Data collection only occurs if you approve it during your OCBC session.  It’s recommended that you update your OCBC Account info using the CashWise Assistant at least once a week to ensure we have accurate information to work from. How to Integrate OCBC into CashWise? Before Integrating your OCBC Deposit-Only Account, ensure that the Cashwise Assistant Chrome Extension is downloaded already, if not refer to this FAQ . Linking you...

CashWise helps clients keep the majority of their cash in investment accounts. We believe that the structure of investment accounts are a superior alternative to bank deposits for the following reasons: Investment assets are held by a custodian - under 2 layers of financial regulations, one for the investment company and secondly the custodian Assets are bankruptcy remote meaning that they isolated on the balance sheet from the company assets therefore won’t be subject to settlement calculations While the structure of asset holding is very safe, Custodians have significant insurance and professional indemnity to cover potential liabilities in handling of client assets.  Lastly, while all investment accounts require account holders to sign waivers on risk, the risk is primarily dependent on the assets that are invested into.  For the majority of CashWise clients, money markets are the instruments of choice.  These are very safe asset types typically backed by government...

The CashWise Assistant is a Google Chrome Extension that serves 2 functions: Syfe Account access - to give you access directly to your Syfe account for verification purposes Deposit-Only (non-API) access - to facilitate data loading into CashWise You can access it at the Chrome Store here . Syfe Account Access Details Currently Syfe is a single user account, the CashWise Assistant will help you log into Syfe directly so you can perform the following functions: View balances View transaction histories Download Statements What is NOT SUPPORTED when accessing Syfe Make changes to portfolios Transfer funds out - you can do this within CashWise Change email / password Deposit-Only Access Details The CashWise Assistant will become active once you’ve logged into both CashWise and your supported bank (DBS & OCBC).  It will present a CashWise icon on your banking account page and provide you with details on actions that are recommended and/or ask your permission to pull data from th...

The CashWise Interest Calculator is a powerful tool designed to show businesses how much interest they may be missing out on. It integrates with Xero to analyse your historical transaction data, identifying idle cash and potential interest that could have been earned using CashWise's automated cash management solutions. The results are visually displayed to provide clear insights into your idle funds and possible returns. Disclosures: Your data is accessed only once for this analysis. Only historical data for your selected period will be analysed. Results are estimates for illustrative purposes. CashWise will not share your data with third parties and will only use it for this analysis. By offering these insights, the CashWise Interest Calculator helps businesses make informed decisions to optimise cash reserves and improve financial performance. An Example Report would look similar to this: Try it out here! Read more: What is CashWise? How to Sign Up For CashWise CashWise Quickst...